Frequently Asked Questions


Why do my headlights need to be converted?

What are the changes that will be made?

What are the benefits of conversion plus?

How long will it take to convert my headlights?

Where do I need to send my headlights?

How do I need to pay?

Do the prices include VAT?

What are the guarantees?

Do I get a official document that my headlights have been converted?

My headlights failed the test after the conversion. What do I do now?

There is condensation inside of my headlights after the conversion. What do I do now?

Why haven't my headlights been polished?

When do I need a full headlight restoration?

I would like have the inside of my headlight painted. Is this possible?

I'm not sure whether my country requires E-Marking. How do I find out?

My country requires E-Marking but my lights don't have any. What are my options?

 

Why do my headlights need to be converted?
When driving on the other side of the road then intended for the vehicle, i.e. driving a right hand drive vehicle on a left hand drive country, or the other way around, you will blind oncoming traffic. For an illustrated example please click here.


What are the changes that will be made?
There will be no visual changes made to the headlight, maintaining the original look of the car.


What are the benefits of conversion plus?
Your standard light will point up on one side, giving better vision of the road signs and the hard shoulder. However during the conversion this feature will be lost. To keep this you can choose for conversion plus for an additional 49 euro's. For more information and an illustrated example please click here. Please note this is not available for every vehicle.


How long will it take to convert my headlights?
The conversion itself will take up to 3 working days. However international postage in Europe will add about 3 working days forth and the same back. Once the headlights have arrived and the payment is cleared we can give you an indication when they will be shipped back to you. If you've got some kind of deadline please let us now so we can give special attention to your headlights.


Where do I need to send my headlights?
Your headlights need to shipped to:

Caïrostraat 107-B
3047BB Rotterdam
The Netherlands


How do I need to pay?
You can pay using IDeal, PayPal or a bank transfer.

Bank Transfer:                                Paypal: info@headlightconversions.com
Name account holder: Headlightconversions
Name of bank: ING Bank NV
City: Amsterdam
Country: The Netherlands
IBAN: NL98 INGB 00082 09791
BIC: INGBNL2A

Dutch customers can pay with IDeal by following the link included with the invoice.


Do the prices include VAT?
All our prices include 21% VAT (exept for the shipping costs which have a 0% rate). A VAT receipt will be included with your headlights.


What are the guarantees?
We'll give you the guarantee that the headlight will pass any registration and annual vehicle safety test in Europe. If for some reason they fail a test please send them back so we can fix them free of costs. If it still doesn’t pass the test afterwards and we see no more clear possibilities in adjusting your headlights you will get a full refund. All the details about our return policy can be found in our disclaimer.


Do I get a official document that my headlights have been converted?
Unfortunately we cannot give you a official document or certificate that the headlights have been converted. Your headlights will be tested with a special tool which will check if the light patern is correct. No paperwork is needed.


My headlights failed the test after the conversion. What do I do now?
In the unlikely event of the converted headlights not passing the test, please follow our return policy which can be found here.


There is condensation inside of my headlights after the conversion. What do I do now?
Despite the fact that we are doing our work as good as possible, there might be the slightest possibility that your headlight hasn’t been resealed properly, causing water to build up inside of your headlights. A little bit can normal due to the drying sealant, but if it gets worse please inform us so we can fix the problem for you. Please note: do not turn on the lights in order for the condensation to disappear quicker. The heat of the light bulbs in combination with water may cause parts of the headlights to melt. Instead, losen a rubber or seal on the back of the headlight so air can escape. This will cause the moist to disapear and prevent the headlight from damaging.


Why haven't my headlights been polished?
In some cases it is not really necessary to polish the headlight as some headlights have clear varnish on them for protection which will fade or become thinner by polishing.


When do I need a full headlight restoration?
When your clear varnish has already been party damaged and/or lacquer is peeling off, polishing won’t be enough to fully restore the headlight. They will need to be completely sanded down to remove all clear coating from the headlight. This is not free and full restoration can be done at additional costs of 49 euro´s.


I would like have the inside of my headlight painted. Is this possible?
If you prefer a different look we can spray the inner housing of your headlights in matte, semi- or high gloss black paint. For more information please click here


I'm not sure whether my country requires E-Marking. How do I find out?
We're not responsible for E-marking on your headlights, so please make sure to find out if E-Marking is required if you don’t have any on your headlights. For the most common European countries this is no problem as we are currently only aware of the following countries: Norway, Sweden and Finland. Please inform at your local test or registration centre to be sure. To learn more about E-marking please click here.


My country requires E-Marking but my lights don't have any. What are my options?
If you live in a country where E-markings are required e.g. Finland, Norway or Sweden, and your headlights don not have any, please send us an email and we might be able to swap your set for an E-marked one.